Generate diagnostic interview questions for SMEs based on the root cause of the performance gap.
Recommended Questions
Mager & Pipe's Performance Model
Not every performance problem is a training problem. Robert Mager and Peter Pipe introduced a famous flowchart to determine if training is actually the solution.
The "Gun to the Head" Test:
If their life depended on it, could the employee perform the task? If yes, it is NOT a training problem.
Knowledge/Skill: Fixed by Training or Job Aids.
Environment: Fixed by changing tools, software, or workflow.
Motivation: Fixed by changing compensation, management styles, or consequences.
