Project overview
Context
A regulated organisation in the GCC ran an annual compliance training cycle covering data protection, workplace conduct, and sector-specific regulatory requirements. The programme was delivered across five sites by a mix of HR staff and line managers — not professional trainers.
The existing materials were a 120-slide PowerPoint deck with no facilitator guidance, no participant activities, and no standardised assessment. Delivery quality varied enormously across sites. An upcoming regulatory audit made this a business-critical issue.
The challenge
- 120 slides of compliance content — dense, policy-heavy, and entirely passive
- Non-trainer facilitators with varying levels of subject matter expertise
- Inconsistent delivery across five sites — audit risk if training records didn't demonstrate consistent standards
- Mixed English and Arabic language audience at some sites
- Full-day programme needed to fit within a single working day including breaks
- Programme needed to produce audit-ready attendance and assessment records
Our approach
Content rationalisation
We worked with the compliance officer and legal team to identify the 20% of the original content that covered 80% of the critical compliance behaviours. The remaining content was converted into a reference handbook rather than session material — learners were told what to do, not asked to memorise the entire policy.
Behaviour-anchored design
For each compliance topic, we identified the specific observable behaviours that would demonstrate compliance — not just knowledge of the rules. Activities were designed around realistic scenarios from the organisation's own operating context.
Facilitator guide development
A fully scripted guide with timing guides, facilitation notes, instructions for every activity, and how to handle common participant questions — written for a non-specialist facilitator running the session without L&D support in the room.
Visual redesign of slide deck
120 slides reduced to 42 visual-first slides. Each slide supports a conversation or activity — never replaces it. Compliance-critical content presented in clear, plain-language terms with visual cues designed for non-native English speakers.
Pilot and facilitator briefing
Pilot run at the highest-volume site with two facilitators. Post-pilot debrief incorporated into final materials. All five site facilitators then received a 90-minute virtual briefing session before the annual cycle launched.
Deliverables
- Facilitator guide — fully scripted, with timing, activity instructions, and Q&A guidance
- Participant workbook with activities, case studies, and personal commitment page
- Redesigned slide deck (42 slides — from 120) in PowerPoint, editable
- Post-session knowledge assessment (20 MCQs, mapped to compliance topics)
- Kirkpatrick Level 1 reaction survey with summary reporting template
- Attendance and assessment record template (audit-ready)
- Reference handbook (policy summary — not training material)
Outcomes
- Delivery consistency rated as "significantly improved" by the compliance officer after the first full cycle
- Average assessment pass rate across all sites: 91%
- Facilitator confidence scores increased — reported in post-delivery facilitator survey
- Audit-ready records produced consistently across all five sites for the first time
- Programme duration reduced from an overrunning full day to a comfortably timed 6.5 hours with breaks
Tools & frameworks used
Related service
Delivered under our Facilitator & ILT Design service. If your compliance programme is due for a redesign — or a regulatory audit is coming — book a discovery call to discuss what's involved.
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